Maintenance & Certificates
Maintenance Issues
When a maintenance issue arises, it is the tenant’s responsibility to report it within an adequate time frame.
Please click below to report an issue:
Please see the guideline below for the length of time a maintenance issue should be resolved within. This depends on access and availability of in-house maintenance team and contractors for specialised jobs which require a certain skill set.
Time for completion of 24 hours
- No drinking water
- No heating – if heating cannot be fixed within 2 hours, temporary heating must be provided
- Flooding (initial works required to make accommodation habitable)
- Blocked drains and sanitation
- No lights or power
Time for completion 5 working days
- Replacement of a damaged toilet pan
- Blocked waste pipes (other than toilets: see above)
- No cold water supply to bath and basin
- Restoring heating and/or hot water (if not possible within24 hours and after temporary heaters have been supplied)
Time for completion 28 working days
- Re-securing wash basin
- Repairing blocked and/or damaged rain-water gutters and pipes
- Replacing glazing to communal areas
- Replacing chimney pot or cowl
- Replacing fittings to windows and/or external doors
Certificates
Landlord’s are required to provide certificates (assessments when required) on request and ensure they are renewed periodically.
Once certificates have been submitted, we will upload them onto our system and send out reminders closer towards the expiration date.
It is a legal obligation to ensure all certificates are valid.